Returns and Exchanges - International

Returns & Exchanges - International

Do you offer Free Return Shipping?

International customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Lulus return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our Customer Service department at 1-866-918-5858.

What is your Return & Exchange Policy?
How do I make a return?

To return your item(s), follow the steps below:

If you checked out as a guest, click here to initiate your return and print your Return Form.

If you have an account with Lulus.com:
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select My Orders from the dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out your Return Form or write your order number on a slip of paper and include it with your return.
5. Return the item(s) using an insured postal carrier to:
Lulus.com Returns
2812 Hegan Lane, Suite F
Chico, CA 95928
USA

Once your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

How do I make an exchange?

To make an exchange please email the following information to girlsnightlove@gmail.com

  • Your complete and accurate shipping address
  • Your verified PayPal email address.
  • The names and sizes of the items you would like to order.
  • Which shipping method you would like to select:

    Economy Shipping: $15 (estimated arrival in 9-21 business days)
    Standard Shipping $21 (estimated arrival in 7-15 business days)
    Express Shipping $39 (estimated arrival in 3-5 business days)

    One of our friendly customer service representatives will create an order with your requested items!

    Return the item(s) you would like to exchange by following the steps below:

    1. Sign in to your account, then select My Orders from the My Account dropdown.
    2. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    3. Print out your Return form or write your order number on a slip of paper and include it in your return package.
    4. Send back your return item(s) using an insured postal carrier to:

    Lulus.com Returns
    2812 Hegan Lane, Suite F
    Chico, CA 95928
    USA

    No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

    If you have any questions or concerns, please feel free to email girlsnightlove@gmail.com love@lulus.com or chat in with one of our LiveChat representatives.

     

    • Do I have to pay for my new exchange now?
    How long do I have to make a return or exchange?
    Can I send back items from different orders?
    How do I print a Return Form?
    What if my package was refused or was undeliverable?
    Can I exchange more than once on an order?
    How long will it take to get my refund?
    • HELP
    Size Chart

    Sizing & Fit

    What type of sizing do you carry?

    Refer to the size charts below to determine the best size for you.

    As well, some products have size charts within the images. If one is present, use that chart as a guide, as it corresponds with that item exactly. Otherwise, use the charts below as a general guideline.

    How do I know what size to order?

    Our team of talented writers does their best to include accurate details and features of each item in the product descriptions and the Size & Fit tab. If you are between two sizes, order the larger size as our clothes mostly run true-to-size and are not typically fuller-than-usual, in sizing. Remember, you don't have to have a perfect body to wear our fashions. Celebrate who YOU are, and love every part of you, in GirlsNight fashion! 

    If you have questions regarding sizing or any other information on a specific item, please refer to the size chart. You may also email girlsnightlove@gmail.com for specific details. GirlsNight.com chat is also available. 

     

    Do you have any measuring tips?

    Yes! Use the tips below to help find the best size for you! Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.
    Bust: Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit.
    Waist: Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably.
    Hips: Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body.
    Length: For tops and dresses, measure from the top of your shoulder to the hem. For strapless dresses, measure from the highest part of the neckline to the hem. For pants and skirts, measure from the top of the waist to the hem.
    Sleeve: With your arm outstretched, measure from the base of your neck to the end of the sleeve hem to determine where the sleeve length will fall on you.

    Do you have a size chart to help me find the perfect fit?

     

    SIZE CHARTS 

    Dresses

    SIZE

    US / CAN

    BUST

    WAIST

    HIPS

    XS

    0

    31"-32"

    24"-25"

    33"-34"

    S

    2

    33"-34"

    26"-27"

    35"-37"

    M

    4

    35"-36"

    28"-29"

    37"-38"

    L

    6

    37"-39"

    30"-32"

    39"-41"

    XL

    8

    40"-42"

    32"-35"

    42"-44"

     

    • Tops
    SIZE US / CAN BUST WAIST
    XS 0 31"-32" 24"-25"
    S 2 33"-34" 26"-27"
    M 4 35"-36" 28"-29"
    L 6 37"-39" 30"-32"
    XL 8 40"-42" 32"-35"
     

    • Bottoms
      SIZE US/CAN WAIST HIPS
      XS 0 24"-25" 33"-34"
      S 2 26"-27" 35"-37"
      M 4 28"-29" 37"-38"
      L 6 30"-32" 39"-41"
      XL 8 32"-35" 42"-44"

     

    • Denim
      WAIST SIZE WAIST LOW WAIST HIPS
      24 24"-25" 26"-27" 32"-33"
      25 25"-26" 28"-29" 33"-34"
      26 26"-27" 30"-31" 34"-35"
      27 27"-28" 31"-32" 35"-36"
      28 28"-29" 32"-33" 36"-37"
      29 29"-30" 33"-34" 37"-38"
      30 30"-31" 34"-35" 38"-39"
      31 31"-32" 35"-36" 39"-40"
      32 32"-33" 36"-37" 40"-41"

    • Shoes
      US EURO UK AUS JAPAN CHINA
      5 35-36 3 3.5 21.5 35
      5.5 36 3.5 4 22 35.5
      6 36-37 4 4.5 22.5 36
      6.5 37 4.5 5 23 36.5
      7 37-38 5 5.5 23.5 37
      7.5 38 5.5 6 24 37.5
      8 38-39 6 6.5 24.5 38
      8.5 39 6.5 7 25 38.5
      9 39-40 7 7.5 25.5 39
      9.5 40 7.5 8 26 39.5
      10 40-41 8 8.5 26.5 40
      11 41-42 9 9.5 27.5 41
    Lingerie



      Note: This guide provides general sizing information only, and fit can vary depending on style and brand. For more specific sizing information on the product, please feel free to contact us at girlsnightlove@gmail.com

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