New Year Sale!     10% off entire order over $20.18!     use code: 'NEWYEAR' 

Return and Exchanges - Canada

Canada Exchanges

Do you offer Free Return Shipping?

Canadian customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Lulus return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our Customer Service department, Mon-Sun, 8 am-11 pm Pacific Coast Time at 1-949-264-2577 or email us at girlsnightlove@gmail.com

 

What is your Return & Exchange Policy?
  • We accept returns postmarked within 45 days from the date your order was shipped.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Lulus Online Credit, you will receive an additional $5 in merchandise credit once your refund has been processed! This does not apply to late returns, or those otherwise outside of policy. Limited to one bonus credit per order.
  • Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Jewelry and Sunglasses under $25 are returnable but not exchangeable.
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
  • Original shipping is non-refundable.

 

How do I make a return?

To return your item(s), follow the steps for Return - United States section.

Size Chart

Sizing & Fit

What type of sizing do you carry?

Please be aware that most of our clothing is Juniors' sizing, which runs smaller than Women's sizing. Refer to the size charts below to determine the best size for you.

As well, some products have size charts within the images. If one is present, use that chart as a guide, as it corresponds with that item exactly. Otherwise, use the charts below as a general guideline.

How do I know what size to order?

Our team of talented writers does their best to include accurate details and features of each item in the product descriptions and the Size & Fit tab.

If you have questions regarding sizing or any other information on a specific item, please refer to the size chart. You may also email girlsnightlove@gmail.com for specific details.

Do you have any measuring tips?

Yes! Use the tips below to help find the best size for you! Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.
Bust: Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit.
Waist: Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably.
Hips: Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body.
Length: For tops and dresses, measure from the top of your shoulder to the hem. For strapless dresses, measure from the highest part of the neckline to the hem. For pants and skirts, measure from the top of the waist to the hem.
Sleeve: With your arm outstretched, measure from the base of your neck to the end of the sleeve hem to determine where the sleeve length will fall on you.

Do you have a size chart to help me find the perfect fit?

 

SIZE CHARTS 

Dresses

SIZE

US / CAN

BUST

WAIST

HIPS

XS

0

31"-32"

24"-25"

33"-34"

S

2

33"-34"

26"-27"

35"-37"

M

4

35"-36"

28"-29"

37"-38"

L

6

37"-39"

30"-32"

39"-41"

XL

8

40"-42"

32"-35"

42"-44"

 

  • Tops
SIZE US / CAN BUST WAIST
XS 0 31"-32" 24"-25"
S 2 33"-34" 26"-27"
M 4 35"-36" 28"-29"
L 6 37"-39" 30"-32"
XL 8 40"-42" 32"-35"
 

  • Bottoms
    SIZE US/CAN WAIST HIPS
    XS 0 24"-25" 33"-34"
    S 2 26"-27" 35"-37"
    M 4 28"-29" 37"-38"
    L 6 30"-32" 39"-41"
    XL 8 32"-35" 42"-44"

 

  • Denim
    WAIST SIZE WAIST LOW WAIST HIPS
    24 24"-25" 26"-27" 32"-33"
    25 25"-26" 28"-29" 33"-34"
    26 26"-27" 30"-31" 34"-35"
    27 27"-28" 31"-32" 35"-36"
    28 28"-29" 32"-33" 36"-37"
    29 29"-30" 33"-34" 37"-38"
    30 30"-31" 34"-35" 38"-39"
    31 31"-32" 35"-36" 39"-40"
    32 32"-33" 36"-37" 40"-41"

  • Shoes
    US EURO UK AUS JAPAN CHINA
    5 35-36 3 3.5 21.5 35
    5.5 36 3.5 4 22 35.5
    6 36-37 4 4.5 22.5 36
    6.5 37 4.5 5 23 36.5
    7 37-38 5 5.5 23.5 37
    7.5 38 5.5 6 24 37.5
    8 38-39 6 6.5 24.5 38
    8.5 39 6.5 7 25 38.5
    9 39-40 7 7.5 25.5 39
    9.5 40 7.5 8 26 39.5
    10 40-41 8 8.5 26.5 40
    11 41-42 9 9.5 27.5 41
Lingerie



    Note: This guide provides general sizing information only, and fit can vary depending on style and brand. For more specific sizing information on the product, please feel free to contact us at girlsnightlove@gmail.com